Where is the company from?
We are a Valencian company, the factory and stock warehouse is located in Almoines (Valencia), 1km from Gandía. And we offer our service throughout the European territory. To know more information about us, click here.
How long does the company have?
The online store was opened on September 1, 2013.
Is VAT included in the price?
Yes. In the beekeeper's shop you will never have surprises with the price, everything is included from the first moment. You just have to add the shipping costs that depend on the destination and weight.
What can shipping costs cost me?
We know that this topic is one of the most complicated. Beehives and cores are products difficult to transport in small quantities, and that is why it is essential to have a good logistics policy, so that the product does not become more expensive.
We have very competitive transport rates. To know how much the order would cost with shipping costs, you just have to register in the online store and then proceed to "add to cart" the products you want. Once added, the cart will break down the total price of the products and the transport in 48 hours to your home.
Are the products self-made?
We are manufacturers of hives and cores. The rest of the products are a selection of the best suppliers from all over the world, giving priority to the guarantee and the first quality in all the products.
Can I return the order if I was not satisfied?
Yes, in the case of not being satisfied with your order, you have a period of 14 days, from the date of delivery of the order, to return it. If the order has arrived in poor condition or has been a mistake of ours, the shipping costs will be borne by LA TIENDA DEL APICULTOR.
Why such low prices?
The important thing for us is always to maintain the maximum quality / price ratio at all times. From the beekeeper's shop we are committed to offering products that adapt to the needs of our customers, so we offer a wide variety and selection of materials. We are also manufacturers and that allows us to be more competitive in price.
Do you offer advice?
Yes, we have fully trained and qualified staff to respond and advise both the beekeeper who has just started and needs guidance, such as questions that may arise to the most experienced professionals with the material, product characteristics, etc.
How to place an order?
• You must "Add to cart" the products you want.
• Once your shopping cart is completed, you must go to the upper right corner where your cart is located and when it is displayed press: Confirm
• Once confirmed it will take you to the summary. If you agree and wish to proceed, you must press: Go to payment.
• Here you must fill in the delivery information and choose payment method. When you finish click: Finish purchase.
If instead you prefer to place the order offline, there is no problem. You only have to contact us by phone at 670393011 or by mail to info@latiendadelapicultor.com, or by leaving us a message in the store chat.
How can I pay? It is safe?
You have at your disposal different means of payment; by credit / debit card, through bank transfer, cash on delivery (commission applies), Sequra or via PayPal.
LA TIENDA DEL APICULTOR has SSL security certificates, and for payments directly link to the gateways of the banking and Paypal entities, totally secure.
How can I download my invoice?
The invoice will always be available in your customer account. You just have to follow these steps:
• Go to www.latiendadelapicultor.com and log in (email and password of your account)
• We access "My Account", then "History and details of my orders"
• Our orders will appear and we download the invoice.
Any other question?
We will be happy to assist you at 670393011, at info@latiendadelapicultor.com or in our warehouse from 9h / 14h and 16h30 / 20h from Monday to Friday and Saturday mornings.